Refund policy

Refund & Return Policy

Last Updated: May 6, 2026

We want you to love your order. If something isn’t quite right, we’re here to help.

By placing an order through our website, you agree to the return and refund terms outlined below.

📦 Return Window

We accept eligible returns within 14 days of delivery.

Requests submitted after the 14-day return window may not be approved.

✅ Return Eligibility

To qualify for a return, items must:

Be unused, unworn, and unwashed;
Be in original condition and packaging;
Include original tags (if applicable);
Include proof of purchase or order confirmation.

We reserve the right to deny returns that do not meet these conditions.

🚚 Return Shipping

Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We strongly recommend using a tracked shipping service, as we are not responsible for lost return shipments.

💸 Restocking Fee

Approved returns may be subject to a 15% restocking fee, which will be deducted from the final refund amount.

This fee helps cover processing, inspection, payment processing, and restocking costs.

💄 Final Sale & Non-Returnable Items

For hygiene, safety, and product integrity reasons, all items within the following collections are considered FINAL SALE and cannot be returned, refunded, or exchanged:

Makeup
Beauty & Cosmetics
Personal Care Products
Sale/Clearance Items

We also do not accept returns for:

Gift cards
Customized or personalized items
Opened or used beauty products
Perishable goods
Hazardous materials or flammable products

If you have questions about whether an item is eligible for return, please contact us before purchasing.

📬 Starting a Return

To request a return, contact us at:

victoria.griza2026@gmail.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Returns sent without prior approval may be refused.

If your return request is approved, return instructions will be provided.

📦 Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

Your order number
A description of the issue
Clear photos of the product and packaging

We reserve the right to deny claims submitted outside the reporting window.

🔄 Exchanges

We currently do not process direct exchanges.

If you would like a different item, we recommend:

Requesting an approved return (if eligible), and
Placing a new order separately.

🇪🇺 European Union Customers

For orders shipped to the European Union, customers may have the legal right to cancel or return eligible orders within 14 days under applicable consumer protection laws.

Returned items must still meet eligibility requirements, including being unused and in original packaging.

💳 Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to the original payment method;
Please allow up to 10 business days for processing after approval;
Your financial institution may require additional processing time.

Shipping fees, duties, taxes, and original delivery costs are non-refundable unless required by law.

⚠️ Refund Abuse & Protection Against Fraud

We reserve the right to refuse returns, refunds, or cancellations in cases involving:

Excessive return activity;
Suspected fraud;
Abuse of refund policies;
Returned items showing signs of use, wear, tampering, or damage;
Chargeback threats or payment disputes made before contacting customer support.

Accounts exhibiting suspicious activity may be restricted from future purchases.

⚖️ Chargebacks & Payment Disputes

By making a purchase, you agree to contact us first to resolve any issue before initiating a chargeback or payment dispute.

Initiating fraudulent or unjustified chargebacks may constitute a violation of these Terms and may result in:

Permanent account restrictions;
Submission of evidence to payment processors;
Collection actions where permitted by law.

We reserve the right to dispute all chargebacks using shipment tracking, delivery confirmation, customer communications, IP logs, billing verification, and fraud-prevention records.