Terms of service

Terms of Service

Last Updated: May 6, 2026

Welcome to our website. By accessing or using our services, purchasing products, or interacting with our website in any way, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use this website.

🔞 Age Requirement

This website and its products are intended only for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

By using this website, you represent and warrant that:

You are legally capable of entering into binding agreements;
You are at least 18 years old;
All information you provide is truthful and accurate.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

🛍️ Orders & Acceptance

All orders placed through the website are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order for any reason;
Limit quantities purchased;
Restrict orders that appear fraudulent, abusive, unauthorized, or intended for resale;
Cancel orders due to pricing errors, inventory issues, or suspected policy violations.

Order confirmations do not constitute final acceptance of an order.

💳 Payments & Billing

By submitting payment information, you represent and warrant that:

You are authorized to use the selected payment method;
Billing information provided is accurate and complete.

Fraudulent transactions, unauthorized chargebacks, or payment disputes may result in:

Order cancellation;
Account restrictions;
Submission of evidence to payment processors, financial institutions, and fraud-prevention services;
Collection activity where permitted by law.

⚠️ Chargebacks & Payment Disputes

By placing an order, you agree to contact us first to attempt resolution before initiating a chargeback or payment dispute.

Customers agree that initiating fraudulent or unjustified chargebacks constitutes a breach of these Terms.

We reserve the right to dispute any chargeback claim with all relevant supporting documentation, including but not limited to:

Order confirmations;
Shipment tracking records;
Delivery confirmations;
Customer communications;
IP address and device verification data;
Billing verification records.

Where permitted by law, customers may be held responsible for:

Chargeback fees;
Collection costs;
Administrative costs associated with disputed payments.

📦 Shipping & Delivery

Delivery estimates are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers;
Customs processing;
Weather events;
Incorrect addresses;
Force majeure events;
Circumstances beyond our reasonable control.

Risk of loss and responsibility for products transfer to the customer upon delivery confirmation by the carrier.

Additional shipping terms are outlined in our Shipping Policy.

🌍 International Orders

Customers are responsible for complying with all local laws regarding imports, customs, taxes, duties, or restrictions applicable in their jurisdiction.

We are not responsible for customs delays, refused shipments, or additional import fees.

↩️ Returns & Refunds

All return and refund requests are subject to our Refund Policy.

We reserve the right to deny refunds or returns where:

Products have been used, damaged, or altered;
Abuse of refund policies is suspected;
Fraudulent activity is detected;
Requests violate our store policies.

🚫 Prohibited Use

You agree not to:

Use the website for unlawful purposes;
Attempt fraud, abuse, or unauthorized transactions;
Interfere with website security or functionality;
Copy, reproduce, or exploit website content without permission;
Use automated systems, bots, or scraping tools without authorization.

🧠 Intellectual Property

All website content, branding, graphics, product descriptions, logos, designs, and materials are protected by intellectual property laws and remain our exclusive property or the property of our licensors.

Unauthorized use is strictly prohibited.

⚖️ Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

Use of the website;
Product delays;
Shipping issues;
Service interruptions;
Errors or inaccuracies;
Unauthorized access to data.

Our maximum liability for any claim shall not exceed the amount paid for the applicable order.

🛡️ Indemnification

You agree to indemnify and hold harmless our company, affiliates, partners, employees, contractors, and service providers from any claims, liabilities, damages, losses, or expenses arising from:

Your violation of these Terms;
Your misuse of the website;
Your breach of applicable laws or third-party rights.

⚖️ Binding Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY.

By using this website or placing an order, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, your purchase, payment, shipment, or use of our services shall be resolved exclusively through final and binding arbitration on an individual basis, except where prohibited by applicable law.

You agree to:

Waive the right to a jury trial;
Waive participation in class actions or class arbitrations;
Resolve disputes individually.

Arbitration shall be conducted in Ontario, Canada, unless otherwise required by law.

If any portion of this arbitration provision is found unenforceable, the remaining provisions shall remain in full force and effect.

⚖️ Governing Law

These Terms shall be governed and interpreted under the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.