Shipping policy

✨ Shipping & Delivery Policy

We take pride in carefully preparing every order to ensure it arrives safely, beautifully, and as quickly as possible.

By placing an order through our website, you agree to the terms outlined below.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high order volume, launches, holidays, or promotional events, processing times may be slightly extended.

Estimated Delivery Times

🇺🇸 United States

5–12 business days

🇨🇦 Canada

5–12 business days

🌍 International Orders

7–20 business days

Delivery estimates are provided in good faith but are not guaranteed. Actual delivery times may vary depending on carrier operations, customs processing, weather conditions, or other circumstances beyond our control.

🇨🇦 Canadian Orders & Customs

To provide the widest possible product selection and efficient fulfillment, certain orders may ship from international fulfillment partners.

International shipments entering Canada may be subject to customs inspections, import duties, taxes, or brokerage fees imposed by Canadian authorities.

These charges are determined solely by customs agencies and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

📦 Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow 3–7 business days for tracking updates to appear within the carrier’s system. In some cases, tracking may take longer to update depending on the shipping provider, customs processing, or regional transit conditions.

Tracking events are generated by third-party carriers and may not reflect real-time package movement at all times.

⚠️ Shipping Delays

While we strive to meet all estimated delivery windows, delays may occasionally occur due to:

Carrier disruptions
Customs processing
Severe weather
High seasonal demand
Incorrect shipping information
Events outside our reasonable control

We appreciate your patience and understanding in these situations.

📝 Address Accuracy

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

We are unable to guarantee address changes, rerouting, or cancellations once an order has entered processing or shipment.

Orders returned due to incorrect or insufficient address information may be subject to reshipping fees.

📬 Delivered Packages

Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the customer.

We are not liable for:

Lost or stolen packages marked as delivered
Delivery delays caused by carriers
Incorrect addresses submitted at checkout

If you experience an issue with delivery, please contact the carrier directly first. We will gladly assist where reasonably possible.

⚖️ Limitation of Liability

To the fullest extent permitted by applicable law, our company shall not be liable for any indirect, incidental, consequential, or special damages arising from shipping delays, carrier issues, customs delays, or lost packages.

Our maximum liability for any claim related to an order shall not exceed the original purchase price paid for the product.

⚖️ Dispute Resolution & Arbitration

By using this website and placing an order, you agree that any dispute, claim, or controversy arising out of or relating to your purchase, shipment, or use of our services shall be resolved through binding arbitration on an individual basis, rather than in court, except where prohibited by law.